Nutkin Nannies Code of Conduct.
Confidentiality
We are committed to maintaining the highest degree of integrity and confidentiality in all our dealings with potential, current and past clients and the protection of all personal information received in the course of providing the business services concerned. We also extend the same standards to all Childcarers.
Equality and discrimination
We always strive to be fair and objective in our advice and actions, and we are never influenced in our decisions, actions or recommendations by issues of gender, race, creed, colour, age or personal disability.
Ethics
We always conduct our own services honestly and honourably, and expect our clients and Childcarers to do the same. Our advice, strategic assistance and the methods imparted through our training, take proper account of ethical considerations, together with the protection and enhancement of the moral position of our clients and suppliers.
Duty of care
Our actions and advice will always conform to relevant law, and we believe that all businesses and organisations, including this consultancy, should avoid causing any adverse effect on the human rights of people we deal with, the local and wider environments, and the well-being of society at large.
Quality assurance
We maintain the quality of what we do through constant ongoing review with our clients, of all aims, activities and outcomes. We encourage regular progress reports. Further details are available on request.
Intellectual property and moral rights
We retain the moral rights in, and ownership of, all intellectual property that we create unless agreed otherwise in advance with our clients. In return we respect the moral and intellectual copyright vested in our clients’ intellectual property.
Professional conduct
We conduct all of our searches professionally and with integrity. We take great care to be completely objective in our judgement and any recommendations that we give, so that issues are never influenced by anything other than the best and proper interests of our clients and Childcarers.
Contracts
Our contract will usually be in the form of a detailed job description, including aims, activities, salaries and employment rights. The quality of our service and the value of our support provide the only true basis for continuity. We always try to meet our clients’ contractual requirements, and particularly for situations where an external funding provider requires more official parameters and controls.
Fees
Our fees are always competitive for what we provide, which is high quality, tailored, specialised service. As such a reduction in price is only available at the discretion of the Agent. That said, we always try to propose solutions which accommodate our clients’ available budgets and timescales. Wherever possible we agree our fees and basis of charges clearly in advance, so that we and our clients can plan reliably for what lies ahead, and how it is to be achieved and financially justified.
Payment
We aim to be as flexible as possible in the way that our services our charged and payments received. We try to fit in with what will be best for the client. We expect payments to be made when agreed. Our terms are detailed on the invoices sent.
